Refund policy

Returns & Exchanges Policy

At Vayron, we maintain strict quality standards. Returns or exchanges are only accepted in limited circumstances as outlined below.

Eligibility for Returns or Exchanges

We only offer returns or exchanges in the following cases: 

• The product received is damaged or defective
•  The wrong item was delivered
•  Size issues (only applicable to apparel)

To be eligible, the item must be:

• Unused and unworn
• In its original packaging
• With all tags intact
• Accompanied by proof of purchase

Requests must be made within 48 hours of receiving the order.

To initiate a return or exchange request, please contact us at  care@vayron.in with your order number and clear images of the issue.

Perfume Return Policy

Due to hygiene and safety reasons, perfumes are strictly non-returnable and non-exchangeable under any circumstances, unless the product is damaged or defective upon delivery.

Sale Items

Products purchased during sales, promotions, or clearance are not eligible for return or exchange.

Return Process

If your request is approved:

• Our team will provide instructions for the return process
• The product must be shipped back in its original condition
• Items sent without prior approval will not be accepted

Refunds

- Partial payments made for Split COD orders are non-refundable.  

- Once the returned item is received and inspected, we will notify you of the status of your refund.

- If approved, the refund will be processed to your original payment method within 7–10 business days. Please note that banks or payment providers may take additional time to process the refund.

Need Help?

If you have any questions regarding returns or exchanges, please contact us at  care@vayron.in.